Refund Policy
Return & Refund Policy – Quetta Naturals
At Quetta Naturals, we are committed to ensuring your satisfaction with every purchase. If you’re not completely happy with your order, our straightforward return policy is here to make your experience stress-free. Please review our policy for a smooth returns process.
1. Eligibility for Returns
✔ Returns are accepted if you received items that are damaged, defective, or incorrect.
✔ Return requests must be made within 3 days of delivery.
✔ Items must be unused, in their original packaging, and in the same condition as when received.
2. Non-Returnable Items
❌ Perishable items, including opened packets of dry fruits, cannot be returned for health and safety reasons.
3. Return Process
To start a return, please follow these steps:
📞 Contact our customer support via WhatsApp at 0328 6730946 within 1 day of delivery.
📦 Provide your order number and explain the reason for the return.
🔄 Our support team will review your request and provide further instructions if your return is eligible.
4. Return Shipping
🚚 If the return is due to an error on our part (damaged or incorrect item), we will cover the return shipping costs.
🚚 If the return is due to any other reason (e.g., change of mind), you will be responsible for the return shipping costs.
5. Refund or Replacement
✔ Once the returned item is received and inspected, we will inform you of your refund or replacement approval.
✔ Refunds (if eligible) will be issued to your original payment method within 3 business days.
✔ For replacements, we will ship the new item to you as soon as possible.
6. Cancellations
✔ To cancel your order, contact us promptly.
✔ If the order hasn’t been processed or shipped, we will cancel it and provide a full refund.
7. Customer Support
Our customer support team is here to help with any questions or concerns.
📞 WhatsApp: 0328 6730946
Thank you for shopping with Quetta Naturals! 😊
